Returns & Refund Policy for SwellbeingUK

Last updated: [15th June 2026]

At SwellbeingUK, we want you to be happy with your purchase. If something isn’t quite right, we’re here to help.

1. Returns Eligibility

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with UK consumer rights.

To be eligible for a return:

• Items must be unused, unworn and in their original condition

• Items should be returned in original packaging where possible

• Items must not show signs of wear, washing, damage, or misuse

• Proof of purchase or order number may be required

For hygiene reasons, we may refuse returns on items that show signs of being worn or used.

Returns requested after 14 days of delivery may not be accepted unless the item is faulty.

2. Sizing

Sizing information is provided for each garment to help customers select the correct size before ordering.

If an item is ordered in the incorrect size, it may still be returned within the 14-day return period, provided the item meets the return eligibility conditions listed above.

Customers are responsible for return shipping costs when returning items due to incorrect size selection.

3. Made-to-Order Products

Some Swellbeing products may be produced on a made-to-order basis to reduce waste and support responsible manufacturing.

Because of this, delivery times may occasionally be longer than standard retail items.

Made-to-order items can still be returned within the 14-day return period, provided they meet the return eligibility conditions.

4. Faulty or Incorrect Items

If you receive an item that is:

• damaged

• faulty

• incorrect

please contact us as soon as possible so we can resolve the issue.

We may offer:

• a replacement

• an exchange

• a repair

• or a full refund

depending on the circumstances.

5. Return Process

To request a return, please contact us with your order details:

Email: [hello@swellbeinguk.com]

Website: https://swellbeinguk.com

Please include:

• your order number

• the reason for the return

• photos if the item is faulty or damaged

Items returned without contacting us first may not be accepted.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method used for the purchase.

Refunds may take 5–10 business days to appear depending on your payment provider.

7. Return Shipping

Unless the item is faulty or incorrect:

• Return shipping costs are the responsibility of the customer

We recommend using a tracked shipping service, as SwellbeingUK cannot guarantee receipt of returned items without tracking.

8. Product Care

Customers are responsible for following the care instructions provided with each garment.

SwellbeingUK cannot accept responsibility for damage caused by:

• incorrect washing

• tumble drying where not recommended

• misuse or excessive wear

Failure to follow garment care instructions may affect eligibility for refunds or exchanges.

9. Exchanges

If you would like to exchange an item for a different size or colour, please contact us and we will do our best to assist depending on product availability.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [hello@swellbeinguk.com]

Website: https://swellbeinguk.com

11. Changes to This Policy

We may update this Returns & Refund Policy from time to time. Updates will be posted on this page with a revised date.